Return Eligibility
- Free returns within 14 days from your pickup point.
- Items must be unworn, unwashed and in their original condition.
- All original tags must still be attached.
- Returns that don't meet these conditions may not be accepted.
Returns & Exchanges
Returns & Exchanges
We want you to feel confident with every DALIGHRA purchase. If something isn't quite right, returning or exchanging your order is simple, with free returns available within 14 days from your pickup point.
Returning Your Order
We strive to make every return as simple and straightforward as possible. If your purchase isn't quite right, we're here to help.
How to Return
- Contact us to request your return.
- We'll guide you through the return process.
- Drop off your parcel at your designated pickup point.
- Once received and approved, we'll begin processing your refund.
Return Conditions
To be eligible for a return, items must meet the following conditions.
Eligible for Return
- Returned within 14 days from your pickup point.
- Unworn and unwashed.
- In their original condition.
- All original tags must still be attached.
Please Note
- Returns that don't meet these conditions may not be accepted.
- If you receive a damaged or incorrect item, contact us as soon as possible so we can make it right.
- Refunds are processed after your returned item has been inspected and approved.
Exchanges
We’re happy to help you find the right fit whenever possible. However, due to high demand, some sizes and styles may sell out quickly, so the exact item you need may not always be available for an exchange. We’ll always do our best to help you find the best option.
Refunds
Once your return arrives, we'll carefully inspect it before processing your refund.
Return Inspection
Every returned item is inspected to ensure it meets our return policy. Once approved, we'll send you an email confirming that your refund is being processed.
Refund Processing
Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take a few business days for the funds to appear in your account.
Questions
How do I start a return?
Simply contact us through our Contact page and we'll guide you through the return process step by step.
Are returns free?
Yes. We offer free returns within 14 days from your pickup point, provided your item meets our return conditions.
Can I exchange my item for another size?
We'll always do our best to arrange an exchange, subject to availability. Due to high demand, some sizes may sell out quickly and may no longer be available. If that's the case, you can return your item free of charge within the 14-day return window.
How long does it take to receive my refund?
Once we've received and approved your return, we'll process your refund promptly. Your refund will typically appear within 5–10 business days, depending on your bank or payment provider.
What if I receive a damaged or incorrect item?
Although every DALIGHRA garment is carefully inspected before it leaves our workshop, if your order arrives damaged or incorrect, please contact us as soon as possible and we'll make it right.
DALIGHRA is an independent clothing label built around thoughtful design, careful craftsmanship and limited production.
Every garment is designed, patterned, sewn and carefully finished by our team before reaching you. Your support allows us to continue creating products with intention rather than quantity.
We're Here to Help
Whether you'd like to start a return, request an exchange or have a question about your refund, our team is here to help every step of the way.
